FAQs
About Our Brand
Q: What makes your designs unique?
A: Every piece is designed with a focus on quality, craftsmanship, and timeless style. We blend modern trends with classic tailoring to create garments that feel as good as they look.
Q: Where are your products made?
A: Our pieces are designed in-house and produced with trusted partners who uphold the highest standards of ethical and sustainable manufacturing.
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Orders & Payments
Q: How do I place an order?
A: Simply browse our online shop, select your size, and add items to your cart. Once you’re ready, proceed to checkout and follow the secure payment steps.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and select digital wallets.
Q: Can I make changes to my order after it’s placed?
A: We process orders quickly, but if you contact us within 24 hours, we’ll do our best to accommodate changes.
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Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times and rates vary depending on your location.
Q: How long does shipping take?
A: Standard orders are typically delivered within 5–7 business days domestically and 10–15 business days internationally.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with tracking details.
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Sizing & Fit
Q: How do I know what size to order?
A: We provide a detailed size guide on each product page to help you find the perfect fit. If you’re between sizes, we recommend sizing up for comfort.
Q: Do you offer custom sizing or tailoring?
A: Yes, for select collections we offer made-to-measure services. Please contact us for more details.
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Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items in original condition with tags attached.
Q: How do I start a return or exchange?
A: Simply reach out to our customer service team at relaxnewyork@relaxnewyorkonline.com and we’ll guide you through the process.
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Care & Materials
Q: How should I care for my garment?
A: Each item comes with specific care instructions on its label. As a general rule, we recommend gentle handwashing or dry cleaning to maintain fabric quality.
Q: Do you use sustainable materials?
A: Yes, we are committed to sustainability and use eco-friendly fabrics wherever possible, such as organic cotton, recycled textiles, and responsibly sourced materials.
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Contact Us
Q: How can I get in touch with your team?
A: You can reach us via email at relaxnewyork@relaxnewyorkonline.com, through our contact form, or on Instagram @relaxnewyork. We aim to respond within 1–2 business days.